Shipping policy
ORDER FULFILLMENT
We ship out US orders from our warehouse in Los Angeles through UPS, DHL or USPS. For all international orders, the shipment may be appointed to various courier partners. We strive to dispatch orders within 2 business days, when delays are expected, our customer service will reach out to communicate. Antevorta reserves the right to adjust logistics policies without additional notification.
You will be provided with order and shipping confirmation. If you would like additional information about your order or if you need to cancel or change your order, please email care@antevortaskin.com and provide your order number.
CUSTOMER SERVICE
We normally respond within 1 business day and maximum 2 business days during peak sales and holiday seasons.
SHIPPING
We currently ship to all 50 states of the United States and all APO/FPO addresses.
Internationally, we ship to Canada, United Kingdom, parts of Europe*, Australia, Hong Kong SAR, Macao SAR, Taiwan, Malaysia, Philippines, Singapore, Japan, and Korea.
*Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands (the), Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
We are unable to ship to PO Boxes, Parcel Lockers, or Mail Drop Off/ Pickup Centers.
UNITED STATES SHIPPING
We offer free standard shipping on all orders over $100 USD, including subscriptions and one-time purchase orders (this excludes taxes and promo codes). Orders under $100 will be charged a ground shipping fee of $7.99, orders going to East Coast states* are charged a shipping fee of $9.99, and orders going to Hawaii, Alaska, Puerto Rico & other US territories are charged a shipping fee of $15.
An order with standard shipping take approximately 4-5 business days from the time it ships to arrive at its destination except Hawaii, Alaska, Puerto Rico & other US territories will have an estimated delivery time of 10-17 business days.
We offer expedited shipping within the United States.
Domestic (45 states): $15.00
East Coast States (14 states): $18.00
Rates are automatically calculated at checkout. For urgent requests, please contact care@antevortaskin.com.
Shipping estimates for standard delivery do not guarantee that an order will ship on a specific day or be delivered within a specific period. Shipping delays due to weather conditions are not uncommon. If you notice that your order has been delayed, please inquire care@antevortaskin.com.
*East coast states include Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia and Florida.
INTERNATIONAL SHIPPING
International shipping rates vary by destination and will be automatically calculated at checkout based on your shipping address.
Please note that you will be automatically assigned to the country region of your shipping delivery address.
Standard international shipping fees are generally:
€15 (DHL) / £15 (DHL) / $15 AUD / $10 SGD / $35 HKD / $35 MYR / ₩10,000 / ¥1,000 / NT$100 / ₱1100 (DHL)
In some countries, local courier providers (such as EMS or DPD) follow domestic door delivery policies and may require customers to pick up the parcel from designated pick-up points after failed delivery attempts. INTERNATIONAL ORDERS ARE NOT REFUNDABLE. Please reach out to care@antevortaskin.com if you have questions.
Each country has its own laws regarding taxes and customs. When we ship, we make sure to stay under each country's tax threshold. However, if the customer is over their daily tax threshold, then additional taxes and duties may apply. Customer is responsible for taxes incurred.